Please keep in mind that “No Shows” or last minute cancellations (within 24 hrs of your ride time) leave us with empty appointment times that we have very likely turned other customers away to hold those spots for you. Because of this, riders that do not honor their appointments will be charged a cancellation fee of 100% of the cost of the missed appointment. If you booked online, you will not be refunded if you need to cancel or reschedule within 24 hours of your ride. (See rain policy for exceptions) This also applies to bringing less riders than you booked for. You will be liable for every spot/horse held for your reservation unless you've cancelled prior to the day of.
In the event of inclement weather (or expected inclement weather), we will make contact with you prior to your check in time to make a plan. We WILL ride in light rain but do not expect you to. We will NOT ride in lightning, thunder or heavy rain. If riding is not safe,the first option would be to push the ride back by a few hours if the weather is moving out. If that is not possible, we will allow you to reschedule for another day/time that works with our current schedule. If that isn't possible, we will allow you to cancel . If you have to cancel, a gift certificate will be issued for a future date of your choosing. Refunds will not be issued as we get heavily penalized for doing so. Please book the "PAY LATER" option if there is a chance of inclement weather OR if your schedule isn't flexible.
We suggest long pants, closed toed shoes and layers even in the summer time.
Other important information
If there is the possibility of any cancellation that follows within our cancellation policy, please call our office to schedule your ride. This helps cut down on the fee amount we have to pay if a refund is issued.
***Please be aware that arriving early will not result in early departure. We usually have multiple groups on each ride and we must wait for everyone to arrive. We also need the time between each ride to give the staff and horses a breather and to water the horses. Check in time is always 45 minutes prior to ride time, which is on the heading of your confirmation email that you'll receive upon booking. We ride daily at 10am, 12pm, 2pm and 4pm. Check in times for those rides times are 9:15am, 11:15am, 1:15pm and 3:15pm. Arriving after your scheduled check in time can result in a shorter ride. We take our schedule VERY seriously. Please help us stay on schedule.
Any group that does NOT check in on time will be subjected to any change necessary to help us adhere to our schedule. (possible examples: shorter ride times, bumped to a different ride, changed from "private" to a "public" ride, etc...)
All "specialty rides" (all rides other than the novice and intermediate rides) will be charged a minimum amount of gratuity, 18%, for the guides. Please understand that these rides require a lot more effort and work on the staff's part, which they take pleasure in doing, however, we want the guides to be fairly compensated. We appreciate your understanding.
***Groups of 6 or more will also be charged a minimum amount of 18% gratuity.